There are a few conditions under which a customer might file and receive returns which include:
In the case of cancellation of an order, this should be done within 3 hours of payment. As after that, the order will be transferred to the shipping department and no refund will be issued.
In case a customer does not receive the order within 21 days of payment processing, he/she might request a refund. But we do not issue refunds in the following cases:
- Change of customers address
- The customer provides us with a wrong address
- The order gets delivered at the correct address, but no one there to claim the package.
Express Rx Pharmacy is a reputable online pharmacy that sells only the best products. As we provide 100% guarantee of our medicines in case, any customer feels that the products received by them are ineffective. They can request refund within the same day or the next day without taking too much time in informing us. In addition to this, we will only make a full refund in case the medicines are undamaged. And in the same condition, it was delivered. In case the drugs are not in proper condition no refund will be made.
For customer information, the refund will be made to the same account from which the payment was received.
Reshipment of the products can be requested in the following cases-
- Delay– In case of delay in the delivery of the product, the customers are advised to inform the Customer Service Manager about it through chat, mail or phone, and we will check the status on our end. If the order cannot be tracked, we will organize a re-dispatch immediately.
Damaged products–Our shipping departments make sure that no damage to product occurs while packaging. But in case the products get damaged during shipping or on the way we provide our customers with free reshipping.